981kiss Privacy Policy – Your Data Protection

At 981kiss, we understand that your trust depends on how well we safeguard the information you share with us. Every time you register an account, make a deposit, contact customer support, or simply browse our platform, certain information is collected in the process.

This Privacy Policy is written in plain, easy-to-understand language so you know exactly what happens with your data — not lengthy legal jargon that only creates confusion. We want you to make informed decisions, and that starts with full transparency on our part.

981kiss operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Any changes in legal requirements will be promptly reflected in updates to this Policy.

We collect information in several ways depending on how you interact with the platform:

We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless you voluntarily provide it in a specific context.

The data we collect is used for the following purposes, based on lawful grounds under the PDPA:

• Account management: Creating, verifying, and managing your account, including the KYC and identity verification process.
• Transaction processing: Processing deposits, withdrawals, bonuses, and all financial activity in your account.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Legal compliance: Fulfilling reporting and record-keeping obligations required by the relevant authorities.
• Service improvement: Analysing usage patterns to improve the user experience and develop new features.
• Service communications: Sending important notifications regarding your account, transactions, and platform updates.
• Customer support: Resolving enquiries, complaints, and providing the necessary technical assistance.

981kiss does not sell your data. However, in the course of operating the platform, there are limited situations where your data may be shared with certain parties:

• Payment service providers: Information required to process transactions is shared with approved payment processors such as FPX, DuitNow, and eWallet providers. This sharing is protected by strict confidentiality agreements.
• Game software providers: Game session data required to run games is shared with registered game software providers. Only the minimum necessary technical data is shared.
• Legal authority: If required by a court order, regulatory directive, or valid law enforcement investigation, we will disclose the necessary information.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance.

All third parties receiving 981kiss user data are bound by data processing agreements requiring them to protect that information to the same or higher standards that we apply.

Your data security is not merely a feature — it is the foundation of 981kiss operations. The security measures we implement span multiple layers:

• Data encryption in transit: All communications between your device and our servers are protected using TLS 1.3 protocol with AES-256 encryption.
• Data encryption at rest: Sensitive data stored in our database is encrypted using the highest industry standards.
• Two-factor authentication: 2FA is available and strongly encouraged for all accounts to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring: An automated security monitoring system runs around the clock to detect unusual activity and potential threats.
• Third-party audits: Our security infrastructure is regularly audited by independent cybersecurity firms to identify and address any vulnerabilities.
• Internal access controls: Staff access to user data is restricted based on the principle of least privilege.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. The following are our data retention guidelines:

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity.

Under Malaysia's PDPA and our commitment to privacy, you have the following rights regarding your personal data:

To exercise any of these rights, contact our data protection team via Live Chat or email. We will process your request within 30 calendar days.

The 981kiss platform uses cookies and similar technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the platform to function properly — including login sessions, security verification, and basic preferences. These cookies cannot be disabled.
• Performance cookies: Collecting aggregated information about how users interact with the platform to help us improve it. All data is processed anonymously.
• Functional cookies: Storing your preferences such as language and display settings so you do not need to reconfigure them each time.

981kiss does not use third-party advertising cookies or cross-site tracking cookies. You may manage or delete cookies through your browser settings, though this may affect certain platform features.

In the course of operations, some data may be processed or stored outside Malaysia — particularly in relation to the cloud server infrastructure and international game software providers we use.

When such data transfers occur, 981kiss ensures that:

• The destination country or region has data protection standards equivalent to or higher than those in Malaysia.
• PDPA Malaysia-compliant data transfer agreements are signed with all data recipients.
• Technical safeguards such as encryption are maintained throughout the data transfer process.
• Transfers involve only the minimum data necessary for legitimate operational purposes.

You have the right to obtain further information about the protection mechanisms used for data transfers outside Malaysia by contacting our privacy team.

The 981kiss platform is strictly for individuals aged 18 and above. We do not intentionally collect, store, or process personal data from underage individuals.

If we discover that personal data from a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has provided us with personal data are encouraged to contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements, or for other reasons we deem necessary.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying in-platform notices to registered users.
• For particularly significant changes, we may send direct notifications via email or in-account notices.

We encourage you to review this Privacy Policy periodically. Continued use of the platform after any updates constitutes your acceptance of the latest version of the Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, our data protection team is ready to assist:

• Live Chat: The fastest option — available 24/7 directly within the 981kiss platform with an average response time of under 3 minutes.
• Privacy Email: [email protected] — for formal written enquiries requiring documentation. Response time within 5 business days.
• Telegram: Reach our team via the official 981kiss Telegram channel for general enquiries.

If you are not satisfied with how we handle your data or resolve your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible under the PDPA.

For information on how to manage your account and security, you may also refer to the FAQ us.